Dropship FAQs

Initially, we offer our drop ship program to all new customers for a 90-day free trial period. Once the trial period is over, we provide the option to upgrade to a membership of choice, with options of silve, gold & platinum.

Silver starts at $30/month, Gold at $75/month & Platinum at $125/month. Each membership level has its own set of perks. To learn more, visit our dropship introduction section.

Silver membership allows you to add up to 1000 SKUs to your website. It has all the basic features of the drop ship program. Basic Packing Slip, 1-5 business days processing time.

Gold membership allows you to add up to 2000 SKUs to your website. It has all the basic features of the drop ship program. It also includes Custom Packing Slip, Custom API Inventory Feed, 5% off on Shipping & Sku Pricing. 1-3 business days processing time.

Platinum membership has all the features you need to scale your business. Supports Unlimited SKUs, International Shipping, Custom API Inventory Feed, 10% off on Shipping & SKU Pricing.1 business day processing time.

Your membership fee is charged on a monthly basis and you may cancel at any time. If you choose to cancel, any subscription fees already paid are non-refundable and your account will remain active until the end of the paid subscription period.

No. There are no additional fees. The basic starting fee to become a member of our drop ship program is $30 per month, that's it! It gives you all the benefits of our Silver membership, to which you can upgrade in the future if you so desire.

We currently offer approximately 10,000-12,000 unique jewelry SKUs to online jewelry retailers, for drop shipping to their end customers. These include rings, earrings, pendants, bracelets, necklaces, and sets (in .925 Sterling Silver, 14k & 18k Gold Jewelry). We are constantly adding hundreds of new designs monthly to our database.

No credit card information is ever stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available. Our website complies with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Stripe forces HTTPS for all services using TLS (SSL).

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn't share any credentials with Stripe's primary services (API, website, etc.).

Quintessence Jewelry never sees (or has access to) your credit card data at all. When payment information is collected, it is securely transmitted directly to Stripe without it passing through our servers, so you can rest assured that your credit card information is safe.

Your credit card info is stored with Strip in full encryption so that we can bill you for the products you order. Remember, as your customers pay you the retail cost of the products, you will need to pay the drop shipper for the wholesale cost of the products to be shipped. It is easier for the drop shipper to simply bill your credit card on a recurring basis so that there are no delays.

Yes, in fact in order to buy from most reputable drop shippers, you will need to provide your tax id number. If your business is established in New York, we will need your NY resale number too, as we the wholesale drop shipper needs to show proof to the statement government authorities that we can sell to you without charging you sales tax.

No, we do not. There is no minimum order requirement for our drop ship program. You can add as many products you wish to your drop ship partner panel once your account is activated.

Please register for your free 90-day trial drop ship account on our website at www.quintessencejewelry.com/dropship

Once you have registered for your account, you will get an automated account verification email from our team, on which you’ll have to click on the verification link to activate your account with us. confirmation to activate your account. You will need to complete the activation. Following the activation, you will receive a welcome email along with instructions on how to get started.

You will then have access to your dropship seller dashboard through which you will find our manual on how to get started in listing products, etc.

Once you have submitted your online dropship registration application, you will receive an account verification email on which you’ll have to click on the verification link to activate your drop ship account with us. Following the activation, you will receive a welcome email along with instructions on how to get started. You will then have access to your dropship seller dashboard through which you will find our manual on how to get started in listing products, etc.

Please download the user manual to understand complete details of how you can begin adding our jewelry products to your website, along with all the other details of how our dropship program works.

Your 90-Day Free Trial membership includes:

• Adding up to 500 SKUs to your website, basic packing slip, 1-5 business days processing time.
• Add all types of rings, earrings, pendants, bracelets, bangles, all products available in our dropship pool.
• Access to the data feed, product descriptions with high-end product images.
• Our step-by-step guide to how you can begin setting up your account & begin adding products.

We would really hate to see you go! However please email us at support@quintessencejewelry.com with your request to cancel your membership and we shall respond with a confirmation.

We offer our basic level membership during the 90-day free trial period which includes the following features:

• Adding up to 500 SKUs to your website. Basic packing slip, 1-5 business days order processing time.
• Add all types of rings, earrings, pendants, bracelets, bangles, basically, all products available in our dropship master pool are available for you to choose from, to add to your dropship account.
• Access to the data feed, product descriptions with high-end product images.
• Our step-by-step guide to how you can begin setting up your account & start adding products, and much more.
• With a basic account, we don't offer discount on shipping nor SKU pricing. Please review our membership plans for more information.

Yes, we will supply you with product data and images in multiple views, for you to upload into your retail backend panel of your webstore and/or marketplace. Please let us know if you have any specific requirements and we shall make every effort in our delivery.

Yes! We do provide online jewelry retailers with standard data feed/CSV files that can be used to build product data templates, for various marketplaces and private websites. Every site works differently, thus; we provide standard data that you can use to create your own feed file(s) for bulk uploading into your own system. We currently do support the Shopify product listing template. If you require the Shopify data feed file for your product selection, you can easily download that from your dropship seller panel.

We strongly encourage our drop ship customers to constantly keep monitor of the inventory levels they have added to their dropship partner portal for the purpose of listing the products across their website or various online marketplaces, and to avoid stock out issues in the event they are converting sales.

Simply follow these guidelines as a routine practice to ensure you are listing in-stock inventory to your selling channels:

• Download Inventory File from Manage Products Section (Login required into the Dropship Partner Panel)

  You have the option to download the Inventory file of your ‘selected’ product selection or the complete inventory file. Both of these options are available on the ‘Manage Products' page.

• Integrate our API (Login required into the Dropship Partner Panel)

  Applies only for Gold & Platinum account subscribers. Under the ‘My Profile’ section in your panel, you have the option to integrate our API, which essentially is an access to an open gateway through which your inventory management system can interact with our inventory management system seamlessly in real-time. No need for any manual inventory update downloads or manual inventory reconciliation between systems. Once you've signed up as a Gold or Platinum dropship subscriber, we can share the API integration guidebook (a PDF document) which would help you to understand about the scope of API functions. Basically, QJ API has the following major functions related to Products feed and orders:

  • View Dropshipper Orders (with ordered items, tracking, etc.)
  • Punch New Orders
  • Get Products
  • Get Logistics
• Download CSV Inventory File Manually (No Login required into the Dropship Partner Panel, can be done in any web browser)

  Open to all membership levels, simply copy/paste the following URL in any web browser to access the updated inventory feed file in CSV format.
  https://www.quintessencejewelry.com/dropshipfiles/dsinventory.csv

  Once the file automatically downloads onto your local system, you can then manually update the inventory of your desired SKUs into your own inventory management system that you use to list products on your website and/or other selling channels.

  Please note: by default, this CSV inventory feed file updates in our system 3x a day. However; by you running this action, you would be able to view the real-time inventory at the time of your download.

  Should you need further assistance, please feel free to reach out to us with your questions.

Yes, we do. The API integration applies only for Gold & Platinum account subscribers. Under the ‘My Profile’ section in your panel, you have the option to integrate our API, which essentially is an access to an open gateway through which your inventory management system can interact with our inventory management system seamlessly in real-time. No need for any manual inventory update downloads or manual inventory reconciliation between systems. Once you've signed up as a Gold or Platinum dropship subscriber, we can share the API integration guidebook (a PDF document) which would help you to understand about the scope of API functions. Basically, QJ API has the following major functions related to Products feed and orders:

• View Dropshipper Orders (with ordered items, tracking, etc.)
• Punch New Orders
• Get Products
• Get Logistics

We do provide MSRP prices to all our drop ship customers once they start adding products to their partner panel.

As a general rule of thumb, many wholesale companies will give a retailer between 25-75% discounts off suggested retail pricing (MSRP). The final agreed pricing model is between you and the wholesale distribution company.We provide MSRP prices to all our drop ship customers once they start adding products to their partner panel.

Absolutely! We highly recommend you to collect your customer's payment in full for the orders they are placing, before placing those same orders with us, for us to drop ship.

This is the lowest price you are allowed to advertise our products for sale at. A map policy is in place to prevent products from being sold below their wholesale price.

We do not offer any discounts off the wholesale price for our drop ship products. All products are sold at regular wholesale prices on our website as it is strictly for the Jewelry trade.

No, we do not. We encourage our drop ship customers to list our products across any legal online marketplace platform of their choosing.

You do not need to be proficient with any software to use our cloud based drop shipping application. We do recommend basic to intermediate knowledge of MS Excel , as ourproduct data feeds and order sheet(s) are provided in excel and comma delimited (.CSV) format.If you do not have Microsoft Excel on your computer and/or are not proficient with Excel then you will not be able to submit orders and upload our products. Therefore, we strongly recommend working with a partner that knows Excel and is familiar with some basic level of e-commerce, which can only be to your advantage.

We have no objections if you wish to list our products across these various legal marketplaces. You absolutely can.

We do not provide any additional guarantee cards or anything of that nature to our dropship customers. We stand by our products 1000% in terms of their authentication, having served in the jewelry industry for over 40 years onwards. However; if you wish to provide your customers with any form of authentication cards from your side as a value addition for them, that is of course up to you and it perhaps can make a difference to your sales.

We do currently support custom packing slip with our Gold and Platinum level memberships (learn more: https://www.quintessencejewelry.com/dropshippers/plan). With regards to private labeling for boxes and packages with your logo, if you have your own boxes which you’d like for us to use in packaging, we can surely do that. You would need to ship your private label boxes to our location for us to store. We do this for some of our existing customers who’ve requested this option and intend on placing volume drop-ship orders from us to their end customers.

Sterling silver jewelry rhodium plating involves submerging sterling silver jewelry in a heated bath of rhodium-based plating solution and running an electric current through the bath using the recipient as a cathode or negative electrode. This process causes rhodium from the solution to permanently bond to the surface of sterling silver jewelry as a means of creating a highly durable, tarnish resistant surface. The most frequently used method of applying rhodium finishes is the electroplating process.

It is important to be aware that rhodium plating will not last forever. The lifespan varies and depends upon a number of factors including the amount of wear the jewelry receives, the original thickness of the plating, individual body chemistry, the quality of the plating, and other factors. The plating on an item that is subjected to a lot of wear or friction, such as a ring, may only last 12-24 months, whereas a necklace, brooch or earrings which come in less contact with skin or the elements or is simply worn less, can retain its plating for ten or more years. Carefully looked after rhodium-plated sterling silver jewelry will keep its fantastic, highly reflective white finish and you can enjoy its beauty for years.

Yes, we provide the complete tracking number for each order that is drop-shipped to your end customer. These tracking number(s) are updated in your seller drop ship panel via our internal system on a daily basis.

We generally re-stock our HOT Sellers based on the sales velocity analytics we have in place. Having said that; if there are a group of SKUs you want us to re-stock, you would have to place a separate wholesale order with us on those select group of SKUs which we can hold for you specifically at our warehouse that we can as usual, drop ship to your end customers on your behalf or you can have them shipped directly to you if you needed to ship them from your end. You can email us with your request and we will help you have this wholesale order placed in our system.

Please note that you would need to have 2 separate registrations in place with us (one for dropship and the second for wholesale, both registrations require separate email addresses for registration).

Yes, absolutely. You would have to place a separate wholesale order with us on those select groups of SKUs that you want us to have made/manufactured for you. Simply register for a wholesale account on our website and place your order with us directly online. If you prefer, you can also email us your order in an Excel sheet format at support@quintessencejewelry.com and our team will assist you in creating the order into our system for you. Please note you can not use your dropship account registration to place wholesale orders onsite with us. You would need to re-register for a new wholesale account using a separate email address you regularly use.

Normal production orders generally take 4-5 weeks but we always strive to get the orders completed and shipped out sooner. Please note that you would need to have 2 separate registrations in place with us (one for dropship and the second for wholesale, both registrations require separate email addresses for registration).

Yes; you can have additional ring sizes with respective quantities made by placing a confirmed wholesale order with us for the additional sizes you want us to hold for drop shipping to your end customers or we can ship them directly to you if you want to ship to your end customers directly.

All of our jewelry drop ship and wholesale orders are shipped from our Great Neck, NY office location.

There are no additional drop ship fees besides the membership fee for the orders we drop ship on your behalf. You only pay the membership fee.

Having said that, when you send us the drop ship order via the drop ship panel, you have the option of choosing various preferred shipping carriers as to how you want each individual drop ship order to be shipped to your end customer(s). The respective shipping fee is attached to your order, and you would be liable to pay for the shipping fees when you finally submit your drop ship order(s) to us.

These are the shipping carriers and rates available to you:

How We Ship	Per Order Cost (1-4 Pieces)
USPS Priority (USA)	$9.00
USPS First Class with Signature	$8.00
USPS First Class	$5.00
UPS Three Day	$30.00
UPS Second Day	$30.00
UPS Next Day	$50.00
UPS Ground	$17.00
Fedex Standard Overnight	$50.00
Fedex Second Day	$30.00
Fedex Priority Overnight	$60.00
Fedex Ground	$20.00
USPS Int'l Priority (Australia)	$55.00
USPS FIRST CLASS INT'L (Canada)	$15.00 (11 to 20 business days)
USPS Int'l Priority (Canada)	$35.00 (6 to 10 business days)
USPS International	$45.00

Yes, we do drop ship orders to international destinations. Currently we only support drop shipping to Canada & Mexico, but are adding more international destinations gradually to our international drop ship portfolio.

Orders that arrive before 11 am EST typically go out the same day. Orders that arrive after 11 am EST typically go out the next business day. Shipping and payment confirmations may cause delays. Tracking information will be emailed back to you as well, furthermore, shall be updated in your drop ship partner panel for you to access at any time. Thus, you can always inform your customers as well on all outbound shipments.

Once our shipping department receives your order, they will process and ship your order in accordance with the time frame set forth in your membership plan. Tracking information will be emailed back to you as well, furthermore, shall be updated in your drop ship partner panel for you to access any time. Thus, you can always inform your customers as well on all outbound shipments.

We have a 30-day return policy on products which we drop-ship directly to your end-customers. In the event a product becomes defective by your customer and he/she intends on returning it for either a refund, repair or replacement, you, the drop shipper can handle the returns back to us, the supplier, by the following method:

You would need to decide how you intend on getting the defective product(s) shipped back to us, the supplier, for either a refund and/or replacement. If you haven't already created a returns & refund policy for your dropshipping store yet, now would be a good time to begin with it. Create a separate page dedicated to the Returns Policy on your store. Even though we have mentioned a 30-day return policy, you should keep it lesser. Say, 10-15 days to give additional time to you and your end-customer for any shipment delays or sending the refund package back to you.

Make sure to mention the acceptable reasons for return. Even if we are flexible with the returns, you don't have to do the exact same thing. You can mention "All sales are final except when the product is sent wrong or damaged." This will help you deal with returns better when already stated clearly in your dropshipping store returns policy. This will help to build the trust of a prospective buyer in your brand. While formulating your policies, try to make them as similar to ours as possible. Make the return process as easy for them as possible. You can opt to pay for the return shipping costs and get the return label for them as well, if possible and/or have them pay for the return shipping back to you, to ultimately get the return shipment delivered to our location, for processing.

Please bear in mind that we may not always have a replacement piece(s) ready in-stock as we are constantly moving our inventory. Having said that, if your customer desires a replacement, it would require approval from our returns department via email communication, and then we can inform you, the drop shipper, of the anticipated time it would take us to re-ship the replacement back to your end-customer. If the customer requires a repair, we the supplier, would first communicate the same with you and let you know of any additional charges of repair and process it only once you, the drop shipper, agrees to pay the repair charges to us.

An exceptional customer support by your team will go a long way in retaining customers for your dropshipping store and increasing your brand loyalty as well.

A blind drop shipper will ship product to your customers, under your name only. They will not have any of their information (i.e. company name, address, advertising...etc.) on the products they send to your customers.

Initially No, but eventually Yes. For our Free-90 Day trial accounts, we do not provide the option of having our dropship clients use their own USPS shipping account. Once your trial has ended and you have opted to be enrolled in our Silver membership tier, you can then use your own shipping account to generate your own shipping labels. You would initially need to email us to have us enable the 'custom shipping label' option enabled to your account from our side.

Once we have activated the custom label option for you, you would then have the option of generating your own shipping label(s) using your own shipping software you use in-house for each respective dropship order invoice. You would need to attach each shipping label (a PDF document) with each respective dropship order within the dropship partner portal we have provided you with.

Drop shipping is simply where the manufacturer or wholesale distributor ships orders received from the retailers website/selling channel, directly to your end customer(s) on your behalf. You, the retailer, are provided the product information such as such as product images, descriptions, detail specifications, so that you can use the data to customize your own data feed and import into your website management panel. Once you start receiving orders on your website, you can push those orders as drop ship orders to us via the panel we provide, in turn, we drop ship them directly to your end customers, and further, update you with order fulfilment details.

The concept of drop shipping was influenced largely by the Just-In-Time (JIT) movement in manufacturing; the concept of a reduced inventory became popular as a cost reduction method. In turn, reduced inventory in factories resulted in a lower risk and cost savings. Likewise, the retail world embraced similar benefits of an "on-demand" type of supply chain with drop shipping methods.

Drop shipping with Quintessence Jewelry will allow the retailer to cut inventory, labor, packaging, and shipping costs. This will enable you to focus your efforts on marketing your business to new and existing customers.

There are many ways to benefit from drop shipping. Some of the advantages are as follows:

• Overhead costs are cut significantly.
• You get to set the retail price at whatever you want for nice profits.
• There are no minimum order requirements.
• You pay the wholesaler only after you receive an order.
• No need to deal with inventory returns.

Someome of the disadvantages to drop shipping include:

• The drop shipper is in control of when an item is shipped. Your order would be shipped in accordance with the time frame set forth in your membership plan.
• Retailers must abide by minimum price requirements.
• If an item is discontinued by the wholesaler, the retailer has no control and must take that item off their catalog or website.
• Retailer must watch inventory feeds distributed by the wholesaler closely to ensure the products advertised for sale are in stock.